From Canon, proving they’re customer service towards pro shooters is declining:
As a professional photographer, CPS understands that extended down time due to equipment repairs can be detrimental to good business. Therefore, we will continue to offer CPS Silver Members pro standard turn around times on repairs and access to the CPS Member Only 24/7 contact phone number and email, along with access to content on the CPS website including posted CPS supported Events, Shows and Workshops in your area.
Further, we encourage CPS Silver Members to explore the expanded support a CPS Gold Membership offers. CPS Gold Membership includes 3-day expedited repairs at a 30% discount along with many other benefits. Also, during the month of October we are offering a promotion when upgrading to a CPS Gold Membership that will include one (1) additional Free Clean & Check coupon. This coupon would be included along with the other items in your CPS Gold Membership Welcome Kit. Please visit the CPS website for a complete list of member benefits.
For more information:
Contact us at cpsmember@cusa.canon.com or call our general CPS support line 1-888-CPS-4540.
Yep, Canon is declining in services and quality control. Have several Canons and virtually all of them have needed repair out of the box or soon after. Had no problems with my Panasonic. But I keep using and buying Canon.