Category: Canon CPS membership

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Strike Two For CPS…

Canon Professional Services, I am becoming more and more frustrated with you. I’ve spent the last couple hours on and off the phone with CPS. I am trying to upgrade to a gold membership, but their online system is having trouble with my credit card. The card company said everything is fine on their end. Canon finally gave up and said to just mail them a check. Really?!? That is your answer? Fine… if it were still 1963.

GRRRRRRRRR!!!!! At this point, I’ve wasted more than the $100 fee, spending time on hold and on the phone with them getting nowhere. They should’ve just bumped me up and called it done, since it is their problem with the payment not being accepted. Canon, you are making me mad… And, this is all because another one of your lenses broke. How much will it cost me to switch over to Nikon?!?
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Thanks for nothing Canon CPS…

From Canon, proving they’re customer service towards pro shooters is declining:

Effective October 1, 2011 CPS will no longer offer the 20% service discount currently being applied to CPS Silver Member repairs.

As a professional photographer, CPS understands that extended down time due to equipment repairs can be detrimental to good business. Therefore, we will continue to offer CPS Silver Members pro standard turn around times on repairs and access to the CPS Member Only 24/7 contact phone number and email, along with access to content on the CPS website including posted CPS supported Events, Shows and Workshops in your area.

Further, we encourage CPS Silver Members to explore the expanded support a CPS Gold Membership offers. CPS Gold Membership includes 3-day expedited repairs at a 30% discount along with many other benefits. Also, during the month of October we are offering a promotion when upgrading to a CPS Gold Membership that will include one (1) additional Free Clean & Check coupon. This coupon would be included along with the other items in your CPS Gold Membership Welcome Kit. Please visit the CPS website for a complete list of member benefits.

For more information:
Contact us at cpsmember@cusa.canon.com or call our general CPS support line 1-888-CPS-4540.